What is our privacy policy?
Please take a moment to read this policy. By using and submitting information to us, you agree to our use of your personal information. in accordance with this policy. You agree that we may use all Information you provide to us in accordance with this Policy as amended from time to time.
What type of information does Mybest collect and how do we collect it?
We collect Information provided by you in order to effectively provide you with the best services. We collect information fromthe date and time of your visit to this website, the pages you access and documents you download, the referring site and the type of browser used.
This Information is anonymous and is only used for statistical and website development purposes. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the web server’s logs www.mybestr.com requires email addresses for correspondence in regard to orders placed and registration of users. We do not use these emails for commercial use without prior consent. Personal Information, private or personal information is defined by the Act and is essentially information or an opinion about a person who is reasonably identifiable (“Personal Information”)The Personal Information we collect will not be supplied by us to any other party, save as in accordance with this policy or the reasonable requirement of any law or regulation.The type of Personal Information we may collect from you includes information such as the following:
- Name
- Address
- Telephonenumber Medication
Disclosure as required by Law
We will only disclose your Personal Information to persons or authorities who are authorised by law to receive your Personal Information or by authority given by you or your estate or pursuant to terms of this Policy.
Direct Marketing
We collect Information for the purpose of providing customers with marketing material and to enhance and develop our relationship with our customers. We do not sell, provide, or allow your Information to be viewed by any person not engaged or employed by us without your prior consent.
Your Personal Information will only be disclosed in a manner consistent with the website.
We may disclose your Personal Information to bodies and service providers to improve our marketing services to our customers.
We may also use Personal Information to inform you of promotions which may be of interest along with details of other products or services we provide.If you wish to opt out of direct marketing offers, you can contact us by email on info@mybestr.com, or out of respect for your privacy, we provide you a way to unsubscribe by following instructions included in each communication.
How do I make a complaint?
If you have any questions, queries or complaints, please contact us on info@mybestr.com or mail us at :
Segment Marketing
Djankiweg 11,
Charlesburg,
Paramaribo Suriname
Complaints received will be taken seriously and the outcome will be relayed to you in a timely manner.
Lost Packages
Parcels may get lost during transit. If you encounter this problem, please email us or call us at 00 597 8717302, monday through Saturday from 9am to 6pm EST. We will then sort out the situation with the shipping agency. The shipping agency sets a deadline of 10 business days from the date of inquiry to determine the status of the package. After 10 days, if the package is still lost, we will resend your order free of charge, or you will be refunded. You will be kept informed throughout the process. You can also track your order through your account or by clicking on the attached link with your order confirmation email.
Perishables
Our policy is to send products with an expiration date as far as possible from your order date. We aim to send products with an expiration date with 2 years depending on the nature of the product.
Broken or opened items
If you receive a damaged or opened item please email us or call us at 00 597 8717302 .as soon as we receive the damaged products, new delivery will take 2 to 5 business days.